Terms & Conditions – UltraHerb.eu

This contract is not filed by the Service Provider (it is not retrievable later; the order data prove the conclusion of the contract). The contract is concluded by implied conduct, is not a written contract, is drafted in Hungarian, and does not refer to any code of conduct. For any questions about the webshop’s operation, ordering or delivery process, please contact us at the details below.

These T&Cs apply to legal relationships on the Service Provider’s website https://ultraherb.eu and its subdomains. This document is continuously available (downloadable/printable) at https://ultraherb.eu/terms.

Definitions

User: Any natural or legal person or organization using the Service Provider’s services under a contract.
Consumer: A natural person acting outside their trade, business or profession.
Business Customer: A person acting within their trade, business or profession.
Service Provider: The entity providing information society services to the User under a contract.

1. Service Provider Details

Name: OutletClub.hu Kft.
Registered office & complaints address: 1194 Budapest, Puskás Ferenc utca 20. Fsz. 1. ajtó, Hungary
Warehouse / personal pickup: 1194 Budapest, Puskás Ferenc utca 20.
Email: info@ultraherb.eu
Company reg. no.: 01-09-348487
Tax no.: 24688628-2-43
Registering authority: Company Registry Court of the Metropolitan Court of Budapest
Phone: +36 (20) 342 9947
Contract language: Hungarian

Hosting provider:
ShopRenter.hu Kft. – 4028 Debrecen, Kassai út 129., Hungary
Tel.: +36 70 410 2535, +36 1 234 5011 • Email: info@shoprenter.hu • Web: www.shoprenter.hu

2. Basic Provisions

2.1. Issues not regulated here and the interpretation of these T&Cs are governed by Hungarian law, in particular: the Civil Code (Act V of 2013), the E-commerce Act (Act CVIII of 2001), and Gov. Decree 45/2014. (II. 26.) on consumer contracts. Sectoral laws may apply to specific products. Mandatory statutory rules apply without express stipulation.
2.2. These T&Cs are effective from 6 October 2025 until withdrawn. Amendments are published on the website; registered/previous customers are notified by email. Amendments have no retroactive effect.
2.3. All rights to the website and its contents are reserved. Downloading, storing, processing or selling contents without written consent is prohibited.
2.4. The Service Provider is not responsible for sales on third-party websites it does not operate.

3. Registration / Purchase

3.1. Users must provide true, accurate data; contracts concluded with false/third-party data are void.
3.2. The Service Provider is not liable for delays/errors due to incorrect data; after verification, it may correct obvious input errors to enable performance.
3.3. The Service Provider is not liable for damages arising from forgotten passwords or unauthorized access not attributable to it.

4. Products, Services & Prices

4.1. Products can be ordered online (and in certain cases by phone). Prices are gross HUF (incl. 5–27% VAT where applicable; if invoiced VAT-exempt, the price equals the payable amount). Prices exclude delivery/payment fees. No separate packaging fee unless special/gift packaging is requested.
4.2. The webshop displays product name, description and, where possible, images.
4.3. Promotions: details and duration are clearly indicated; price display complies with Decree 4/2009. (I. 30.) NFGM-SZMM.
4.4. Manifestly erroneous prices (e.g., “0 HUF”, “1 HUF”) do not oblige performance; the Provider may reject and offer the correct price, which the User may accept or decline.

5. Ordering Process

5.1. You may purchase with or without registration/login.
5.2–5.4. Add products to cart, set quantities, review/edit cart.
5.5. Provide shipping address; choose shipping and payment methods.

5.5.1. Payment methods

• Cash on delivery (COD): cash or card at courier/parcel point.

• Bank transfer: pay within 3 days to the bank account in the confirmation email; dispatch follows receipt.

• Online card (SimplePay / OTP): secure card payment; card data are not shared with the merchant. OTP Bank Zrt. licence no.: 983/1997/F.

5.5.2. Delivery fees
Exact fees are shown on the website at checkout/shipping info page.

5.6. The final payable amount includes all charges and is shown in the order summary and confirmation email. Deliveries occur on business days between 08:00–17:00. Under Civil Code 6:127, the User must promptly check quantity/quality on receipt.
5.7–5.9. Before submitting the order, you can review and correct input errors at any step.
5.10. You receive an automatic email acknowledgement within 48 hours at the latest; if not received within a reasonable time (max 48 hours), the offer/binding effect lapses.
5.11. The contract is concluded when, after the automatic email, the Service Provider sends a second email confirming order details and expected performance.

6. Order Processing & Performance

6.1. Orders are processed on business days, in order of receipt; orders after hours are processed the next business day.
6.2. General lead times: in stock 1–2 business days; not in stock 2–3 business days.
6.3–6.7. Transfer of title; passing of risk; delay & grace period; statutory withdrawal if non-performance; stock unavailability—prompt notice and refund; statutory rights for non-conformity remain unaffected.
6.8. If the User fails to take delivery of conforming goods, the Provider may charge usual storage and round-trip shipping costs and, if needed, enforce claims (including legal costs).

7. Consumer Right of Withdrawal (Distance Contracts)

7.1. Consumers have a 14-day no-fault right of withdrawal under Directive 2011/83/EU and Gov. Decree 45/2014. (II. 26.)
If mandatory information is omitted, the 14 days are extended by 12 months; if information is later provided within 12 months, the 14-day period runs from that notice.
7.2. The right may be exercised by an unequivocal statement or the model form (Annex 2 of the Decree).
7.3–7.5. The 14-day period runs from receipt (special rules for multi-item/instalment deliveries). Return costs are borne by the Consumer unless the Provider has agreed to bear them. No other charges apply beyond the return cost.
7.6–7.8. Exclusions include custom-made goods; sealed goods not suitable for return for health/hygiene reasons once unsealed; quickly perishable goods; mixed inseparably after delivery; digital content supplied on a non-tangible medium after express consent, etc.
7.9–7.17. Refunds within 14 days of notice, using the original payment method unless expressly agreed otherwise; the Provider may withhold the refund until goods are received or proof of return is provided. Goods must be returned within 14 days of notice.
7.18–7.25. Consumers are liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Detailed steps for exercising withdrawal are available on the site.

8. Warranty & Liability for Defects

Non-conformity: performance is defective if not compliant at the time of performance. Clauses derogating to the detriment of Consumers from statutory warranty rules are null and void.

Statutory (conformity) warranty
8.1–8.5. Consumer rights: repair or replacement first, unless impossible or disproportionate; price reduction or contract termination otherwise. Deadlines: generally 2 years (used goods: 1 year). Within 1 year, the burden of proof is on the trader; afterwards on the Consumer.

Product liability (product warranty)
8.6–8.11. Claims against the producer/distributor only; remedy is repair or replacement; may be exercised within 2 years from first placing on the market. Defences include non-business manufacture, non-recognizable defect at the time, or defect due to mandatory regulations.

Mandatory commercial guarantee (certain durable goods)
8.12–8.13. Under Gov. Decree 151/2003. (IX. 22.):

• HUF 10,000–100,000: 1 year

• HUF 100,000–250,000: 2 years

• Above HUF 250,000: 3 years
  Aim to complete repair/replacement within 15 days (NGM Decree 19/2014. (IV. 29.)). If not repairable on first attempt, replace within 8 days; after three repairs, replace or refund; if repair not completed within 30 days, replace or refund (absent Consumer’s contrary request).
  8.14–8.17. Exclusions: post-performance causes; normal wear and tear; improper use; 3-business-day replacement claim for start-up defects blocking intended use.

Procedure
Record Consumer claims in a report; keep for 3 years; inform Consumer of feasibility within 5 business days if not decided immediately; aim for 15 days to repair/replace.

9. Mixed Provisions

9.1. The Service Provider may use subcontractors and is liable for their unlawful conduct as for its own.
9.2. Partial invalidity does not affect the remaining provisions.
9.3. Non-exercise of a right is not a waiver; waivers must be in writing.
9.4. Disputes should first be settled amicably.
9.5. The webshop operates and is maintained in Hungary; governing law is Hungarian law. For Consumer disputes, the competent court is the court at the Consumer’s domestic residence (per Hungarian Civil Procedure).
9.6–9.8. No discrimination in access or payment based on nationality/residence/account location; compliance with Regulation (EU) 2018/302 on geo-blocking.

10. Complaints & Dispute Resolution (Consumers)

10.1. Contact us first via the phone/email/post above. Oral complaints are investigated immediately; if not resolvable, we record a report and provide a copy. Written complaints are answered within 30 days with reasons if rejected; we retain records for 3 years.
10.2. Consumer protection authority: The Government Office acts as the general consumer authority. Contacts: https://www.kormanyhivatal.hu/hu/elerhetosegek
10.3. Conciliation boards (Békéltető Testület): Consumers may turn to the territorially competent conciliation board operated by the county (capital) chambers of commerce and industry. Contact details are available on the chambers’ official websites.
10.4. EU Online Dispute Resolution (ODR): http://ec.europa.eu/odr
10.5. The Service Provider has a duty to cooperate in conciliation procedures.
10.6. If no conciliation or it fails, Consumers may file a court claim (statement of claim must identify the court, parties, claims, facts/evidence, jurisdiction/competence, and contain a specific request).

11. Intellectual Property

11.1. https://ultraherb.eu is a copyrighted work. Any use of content (copying, republication, processing, storage, resale) requires prior written consent, except Users may freely download/store these T&Cs and the Privacy Notice.
11.2. Content may be reused only with attribution and written permission.
11.3–11.5. All rights to the domain, subdomains and ad spaces are reserved; reverse engineering, unfair creation of user IDs/passwords, or altering/indexing the site via unauthorized tools is prohibited; the “ultraherb.eu” name is protected.
11.6. Contractual penalty for unauthorized use: HUF 60,000 per image and HUF 20,000 per word; notarial certification costs are borne by the infringer.

12. Discounts

Discounts available on www.ultraherb.eu (e.g., via partners like onlinepenztartca.hu) are for individual (consumer) customers only. Corporate buyers/resellers with existing discounts are not eligible. If applied nevertheless, the discount will be removed and the original price will be invoiced; the Service Provider may cancel or modify the order.

13. Data Protection

Our Privacy Notice: https://ultraherb.eu/privacy
Contact: info@ultraherb.eu

Budapest, 6 October 2025